Info

PDCA Consulting helps organizations transform the way they deliver IT and business services. Founded by Robert Edward Pinnington, an ITIL® Expert, PRINCE2® Practitioner, and co-author of the ITIL® 4 Service Request Management Practice Guide, the consultancy brings over 30 years of international experience in program management, IT service management, and digital transformation. We specialize in IT consulting, ITIL® and PRINCE2® training, Agile coaching, project and program management, management consulting, and process optimization. Our services are designed to give clients measurable results: streamlined operations, improved efficiency, stronger governance, and sustainable cost savings. What makes PDCA Consulting different is our balance of real-world expertise and global best practices. Robert has successfully delivered major programs for organizations such as Commerzbank, RBS, IKEA, ABN AMRO, SunGard, and T-Systems, helping them achieve significant improvements in service delivery and business performance. Clients choose PDCA because they know they will work with a partner who listens, adapts, and delivers. Our training and coaching programs empower professionals to achieve globally recognized certifications in ITIL® and PRINCE2®, while giving teams the practical tools to apply these frameworks in real business environments. Beyond training, we provide hands-on consulting that aligns IT strategy with business goals, ensuring every initiative delivers long-term value. At PDCA Consulting, our mission is to help organizations succeed in a rapidly changing digital world. We believe in integrity, transparency, and results-driven consulting, creating solutions that are tailored, pragmatic, and future-focused. When clients work with us, they gain not just expertise, but a trusted partner dedicated to driving transformation and excellence.